Privacy Policy

When you bring your car in or reach out to us, we're gonna need some basics - your name, phone number, email, and obviously details about your vehicle (make, model, VIN, that sorta thing). We also keep records of the work we've done on your ride, parts we've installed, and any special tuning specs.

If you're booking online or filling out contact forms, we'll collect whatever you put in there. Our website might also grab standard internet stuff like your IP address and browser type - nothing creepy, just basic web analytics so we know if our site's actually working properly.

Payment info? Yeah, we process that too when you settle up, but we're not storing your full credit card numbers on our systems. That goes through secure payment processors who handle that stuff better than we ever could.

Pretty straightforward - we use your info to actually do the job you're paying us for. Scheduling appointments, ordering parts for your specific vehicle, keeping maintenance records, sending you reminders when it's time for a service... y'know, normal shop stuff.

Sometimes we'll shoot you an email about new services or special deals, but only if you've said that's cool. We're not gonna spam your inbox every other day - we've got cars to work on, not time to write a million marketing emails.

Your vehicle history stays in our system so next time you roll in, we already know what's been done and what to watch for. Makes our job easier and keeps your car running better. That's really the whole point of keeping records.

We're not selling your info to anyone. Period. That's not how we roll. The only time your data leaves our hands is when it's absolutely necessary for getting your car sorted.

Like, if we're ordering custom parts from a supplier, they'll need your vehicle specs. If there's a warranty claim with a manufacturer, we gotta share service records. Payment processors see your billing info when you pay. That's about it.

Oh, and if the law says we gotta hand something over (like court orders or regulatory stuff), then yeah, we have to comply. But that's rare and we're not just giving your info away willy-nilly.

We might work with third-party services for things like appointment scheduling or email communications, but those companies are bound by their own privacy rules and can't use your data for anything else.

We've got reasonable security measures in place - encrypted connections for online stuff, secure filing for physical paperwork, and we limit who on our team can access what. Not everyone needs to see everything, y'know?

That said, nothing's 100% bulletproof. We do our best, but if you're sending sensitive info over email or whatever, just know there's always some level of risk with any online communication. We recommend calling if you need to discuss something really private.

Our shop's got physical security too - locked doors after hours, that kinda thing. Your vehicle info isn't just laying around where anyone can grab it.

You've got rights when it comes to your personal info. In Canada, you can ask us what we've got on file about you, request corrections if something's wrong, or ask us to delete your data (within reason - we gotta keep some records for legal and warranty purposes).

Wanna opt out of marketing emails? There's an unsubscribe link in every message we send, or just tell us and we'll take you off the list. No hard feelings.

If you've got concerns about how we're handling your info, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd rather you just talk to us first so we can sort it out directly.

To exercise any of these rights, shoot us an email at info@grimveilcitadel.info or give us a call. We'll get back to you pretty quick.

Yeah, our website uses cookies - not the chocolate chip kind, unfortunately. These are just little files that help the site remember you and function properly. Some are essential (like keeping you logged into your appointment portal), others help us understand how people use the site.

We might use analytics tools like Google Analytics to see which pages people visit and how long they stick around. Helps us figure out if our content's actually useful or just taking up space.

Most browsers let you control cookies - you can block 'em, delete 'em, whatever. Just know that some parts of the site might not work as smoothly if you disable everything. Your call though.

We hang onto your information for as long as we need it. Active customer records? We keep those while you're still bringing your car in and for a reasonable period after, mainly for warranty purposes and in case you come back.

Financial records stick around for at least seven years because that's what tax laws require. Service histories we keep longer 'cause they're genuinely useful if you return years down the line.

Once we don't have a legit reason to keep your data anymore, we'll delete or anonymize it. We're not hoarding info just for the sake of it - storage costs money and clutters up our systems anyway.

Look, we might update this policy from time to time. Laws change, our business evolves, new tech comes along - you get it. When we make changes, we'll update the "last updated" date at the bottom of this page.

If there's something major that affects how we handle your data, we'll try to let you know directly - probably via email if we've got one on file for you. But it's also on you to check back here occasionally if you're really concerned about this stuff.

Continuing to use our services after we've posted changes means you're cool with the new terms. If you're not, that's your right - you can stop using our services or reach out to discuss your concerns.

Got questions? Concerns? Think we messed something up? Just wanna know what info we've got about you? Hit us up - we're here to help.

Phone: (604) 555-8743

Email: info@grimveilcitadel.info

Address: 1847 Industrial Way, Vancouver, BC V6A 2T5

We'll do our best to get back to you within a few business days. Might take a bit longer if we're swamped with work, but we won't leave you hanging.